To All Our Valued Customers,
ESKEEN IS READY TO REBUILD!!!!
After nearly 3 months of being off-the-field due to the universally crippling effect of COVID 19, we are glad to inform all our customers that Eskeen is back to business. Despite some regulations that remain in place under either the GCQ or the MECQ, we will commit to delivering the high-quality service you have been used to before the pandemic. We recognize though, that the “new normal” will usher in a different approach on how business is going to be conducted from this time forward.
The lack of and the need for a structured response or coping strategy to the new normal will pose a tough challenge in our industry that was built on and has flourished in a friendly, face-to-face and a warm social environment. In some or most cases, patient consultation as well as the daily pharma rep interface might take place in a different medium while the pandemic is still on. Truly, the delivery of diagnosis, information, prescription, goods and other services will be fulfilled in a more impersonal mode moving forward.
THE QUESTION WORTH ASKING IS – WILL THE “NEW NORMAL” BE THE PERMANENT NORMAL?
While everybody grapples for ways on how to deal with the new normal efficiently and effectively, Eskeen assures all our customers of our utmost patience, cooperation and support. This means that in clinics where med rep visits will be allowed, we will be there. In cases where doctors prefer remote or virtual coverage, we will oblige. And if you prefer no contact in any form, we will be patient.
ESKEEN IS A STEP AHEAD AND WE INTEND TO STAY AHEAD
At the start of the year, we have launched our online purchase facility for doctors with great success. Almost 40% of our customers – around 400+ doctors – are using our website for supply of goods and product information. With the new normal, we have planned for an upgrade of our website to improve the amount and quality of product, disease and other derma specialty-related information that our customers can readily access. We also intend to put in interactive features to make your Eskeen Online experience complete and more meaningful. And while we do all this, we pray that you continue to do business with us in the interim and be patient on the service enhancements that we will put in place.